Agreements
Software & Technology
SaaS, licensing, development and IT services agreements. See our dedicated Software & Technology Law hub for in-depth guides.
Cloud Services Agreement (Clickwrap)
The clickwrap customer agreement behind a SaaS or cloud product — access, fees, IP, warranties and liability — built to bind under ECTA and survive the CPA.
Read guideAI Features Addendum
The addendum governing AI and machine-learning features — input and output ownership, model training, accuracy disclaimers and POPIA automated-decision rules.
Read guideService Level Agreement (SLA) Addendum
Uptime commitments, measurement, exclusions and service credits — drafted as a proportionate remedy under the Conventional Penalties Act, not an empty promise.
Read guideSupport Addendum
Support tiers, response and resolution targets by severity, channels and escalation — and the line between support and availability under your SLA.
Read guideProfessional Services Addendum
The statement-of-work framework for onboarding, implementation and bespoke work — change control, acceptance, and who owns the custom-built deliverables.
Read guideNeed one of these reviewed or drafted?
Why you can trust this: Martin Kotze has been an admitted Attorney of the High Court of South Africa, registered Conveyancer, and Notary Public since 2014, practising from Pretoria. The firm is regulated by the Legal Practice Council under firm registration 17444.
This guide is general information, not legal advice for your specific matter.