Agreements
Software & Technology
SaaS, licensing, development and IT services agreements. See our dedicated Software & Technology Law hub for in-depth guides.
Cloud Services Agreement
The customer contract behind a SaaS or cloud product — signed with enterprise customers or click-accepted at sign-up — covering access, fees, data, service levels, IP and liability under ECTA, the CPA and POPIA.
Read guideAI Features Addendum
The addendum governing AI and machine-learning features — input and output ownership, model training, accuracy disclaimers and POPIA automated-decision rules.
Read guideService Level Agreement (SLA) Addendum
Uptime commitments, measurement, exclusions and service credits — drafted as a proportionate remedy under the Conventional Penalties Act, not an empty promise.
Read guideSupport Addendum
Support tiers, response and resolution targets by severity, channels and escalation — and the line between support and availability under your SLA.
Read guideProfessional Services Addendum
The statement-of-work framework for onboarding, implementation and bespoke work — change control, acceptance, and who owns the custom-built deliverables.
Read guideStatement of Work (SOW)
The project document under a master agreement — scope, deliverables, acceptance, fees, change control and delay penalties — and when it binds on its own.
Read guideProfessional & IT Consulting Services Agreement
The master terms an IT consultancy signs with its clients — SOWs, time-and-materials or fixed price, change control, acceptance and who owns the work.
Read guideWebsite Development Agreement
Paying for a website does not make you its owner — copyright, the domain, hosting, content and handover in the contract with your web developer.
Read guideMobile App Development Agreement
Commissioning an iOS or Android app — owning the code, store accounts and signing keys, POPIA in the app, and who keeps it working after OS updates.
Read guideOriginal Equipment Manufacturer (OEM) Agreement
Licensing technology to be embedded in another company’s product — sublicensing, branding, royalties, exclusivity and CPA product liability.
Read guideTechnology & Data Licence Agreement
Licensing a platform, model, algorithm or dataset — field of use, derived data, AI training, POPIA, royalty withholding tax and exclusivity.
Read guideReferral Partner Agreement
Paying a partner for introductions — when the fee is earned, lead registration, clawbacks, the tail after termination, POPIA and anti-bribery rules.
Read guideNeed one of these reviewed or drafted?
Why you can trust this: Martin Kotze has been an admitted Attorney of the High Court of South Africa, registered Conveyancer, and Notary Public since 2014, practising from Pretoria. The firm is regulated by the Legal Practice Council under firm registration 17444.
This guide is general information, not legal advice for your specific matter.